Texas · TX
VoxCross answers every inquiry in English and Spanish, reads the USCIS notices that arrive at your office, and keeps your clients updated, from El Paso to Houston.
Built for the work
Texas firms carry two kinds of urgency at once: family petitions and adjustment cases that run for years, and detention calls that cannot wait until Monday. The same front desk has to handle both, in two languages, without giving anyone legal advice.
VoxCross qualifies each inquiry against the case types your firm actually takes, books the consult, and treats a detention call as an emergency from the first word. Everything lands in Clio or MyCase and on your calendar, so nothing depends on who happened to pick up.
The four engines run the same way everywhere: Front Desk for new inquiries, Case Watch for notices and deadlines, Client Care for status calls and documents, and Revenue for past clients and balances.
Texas specifics
Texas is a one-party consent state for recording a conversation, which means your firm can record calls it takes part in. We still open every call with a recording notice. It costs three seconds, it removes any argument later, and it is what a client expects from a law office.
Confirm the current rule with your own counsel before go-live. We configure the disclosure your firm approves.
Removal cases from Texas are heard in immigration courts across the state, including Dallas, Houston and San Antonio, plus the detention courts. Hearing dates arrive on paper, and VoxCross reads them off the notice and puts them on your calendar the day they arrive.
Find any court with the EOIR court locator.
Texas firms often serve clients several time zones and several hours away from the office. The status line answers at any hour, so a client in the Valley is not calling your Dallas paralegal at 8pm to ask whether anything moved.
Setup is the same everywhere: line live in 24 hours, full system within 30 days.
Also serving
The system is identical. Only the recording rule and the courts change.
FAQ
Yes. The system runs on your phone line and your calendar, so where your office sits does not matter. Firms in Houston, Dallas, San Antonio, Austin, El Paso and the Rio Grande Valley are all set up the same way.
Texas follows the one-party consent rule, so a firm can record calls it participates in. We configure a recording disclosure at the start of every call anyway, and your firm approves the wording.
Standard intake stops. The agent captures who was detained, where and when, the A-number if the caller has it, and a callback number, then calls the attorney on duty and connects the call. If nobody answers it moves to the next person on your rotation.
Book a demo
On the demo we set the system up with your firm’s name, you call it from your own phone, and you watch the summary, the calendar entry and the prep brief arrive. If it isn’t obviously useful in the first five minutes, we hang up.