English intake call 1:22
Real example · Unedited 0:00 / 1:22
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Bilingual AI Operations for Immigration Firms
Every unanswered call
is a case your competitor just won.
VoxCross answers every call in one ring, in fluent English or native Spanish, at 2pm or 2am, whether your front desk is at lunch, stuck on another line, or it's Sunday night. No lead ever reaches voicemail again.
Native Spanish, not translated Flawless English too Unlimited simultaneous calls Immigration-trained intake
Live demo
Sofia. Live on a real call.
Unedited examples of Sofia handling real immigration intake calls: one in English, one in Spanish. This is exactly what your callers will hear, from the first ring.
Spanish intake call 0:49
Real example · Unedited 0:00 / 0:49
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Works with the stack your firm already runs
Clio MyCase Docketwise Google Calendar Outlook Clio MyCase Docketwise Google Calendar Outlook Clio MyCase Docketwise Google Calendar Outlook
You're not losing cases to other firms.
You're losing them to voicemail.
It's not just nights and weekends. During business hours your receptionist takes one call at a time. The second line rings, hits hold music, and the caller hangs up and dials the next firm. At 9:47pm, the panicked spouse whose husband was just detained doesn't leave a voicemail either. 67% hire the first attorney who answers, not the best one. The numbers below are not opinion.
42%
of all calls to law firms go unanswered
Source: American Bar Association
67%
of clients hire the first attorney who answers
Source: Legal intake industry data
21x
more likely to convert a lead contacted within 5 minutes
Source: Lead Response Management Study
So the question isn't whether you're losing leads, in English or Spanish, day or night. It's how many, and at an average immigration retainer, even three a month is more than VoxCross costs for a year.
What missed calls cost you every month
Move the sliders. This is the revenue walking to the firm down the street, the one that picked up when you couldn't.
20500
0%100%
$2,000$12,000
Assumes the ABA's 42% missed-call rate across all hours and a conservative 11% retainer-conversion on recovered calls.
Two systems. One outcome:
no lead ever hits a dead phone again.
VoxCross doesn't replace you. It captures, qualifies, and books, then hands you a warm, scheduled, ready-to-retain client.
01
Sofia answers in one ring Bilingual AI Voice Agent
Every call picked up within one ring, 24/7, in flawless English and native Spanish: Mexican, Caribbean, Central American, Andean. Sofia auto-detects each caller’s language and dialect in seconds, even mid-call code-switching, runs your firm’s intake script, captures the A-number and case type, and never gives legal advice. Many of your clients are English-first; Sofia serves them just as flawlessly.
- Auto-detects English vs Spanish, plus dialect, per caller
- Handles code-switching mid-call
- ICE and detention emergency tier that pages your cell in under 90 seconds
- Full transcript + recording on every call
02
You only meet ready-to-hire leads Intake → CRM Pipeline
Every call becomes a structured intake record with case type, language, urgency, attorney assignment, and full transcript, flowing straight into Clio, MyCase, or Docketwise. No double entry. You walk into the consult with the work already done.
- Native sync with Clio, MyCase, Docketwise and more
- Auto-classified by case type, language, and urgency
- Urgency routing: urgent cases escalated, standard ones booked
- Full transcript and summary logged on every call
Trained on exactly how your firm qualifies a case
Generic AI receptionists read one flat script and hand you a name and number. VoxCross builds a separate qualification flow for every case type you handle, asking the precise questions that case actually needs, in your wording, mapped to your CRM fields. You walk into the consult with the matter already scoped.
Case type
Asylum
Sofia asks exactly:
- Country and basis of feared persecution
- Date of last entry to the U.S.
- One-year filing deadline status
- Any prior asylum filing or credible-fear interview
- Detained or released, and where
Auto-captures: A-number · entry date · deadline risk
Case type
Family-based
Sofia asks exactly:
- Petitioner status (citizen or LPR)
- Exact relationship to the beneficiary
- Whether an I-130 is already filed, and priority date
- Beneficiary inside the U.S. or consular
- Any prior denials or overstays
Auto-captures: priority date · petitioner status · I-130
Case type
Removal defense
Sofia asks exactly:
- Next hearing type and date (master or individual)
- A-number and current detention status
- Bond posted, amount, and eligibility
- Any prior order of removal
- Relief being pursued and timeline
Auto-captures: court date · A-number · bond status
Every flow is custom-tailored to your firm's exact intake, tone, and practice areas, across asylum, removal defense, family-based, naturalization, U-visa, T-visa, VAWA, DACA, TPS and more. Engineered around how your firm wins, so no qualified case ever slips.
Unsure cases flag for attorney review, never guessed.
How it works
From missed call to booked consult, automatically
Answered in one ring
A lead calls, 2pm or 2am, English or Spanish. Sofia picks up instantly, identifies as your firm’s AI assistant, and puts the caller at ease in their own dialect.
Qualified in their language
Sofia runs your intake: case type, status, urgency, A-number. Asylum, removal defense, family-based, naturalization, classified and flagged, never advised on.
Booked to your calendar
The consult lands on your calendar and the full intake syncs to your CRM with case type, urgency, and a full transcript. You show up to work already done.
Why VoxCross
The only option built for this exact problem
Bilingual, immigration-trained, unlimited concurrent calls, 24/7, flat price. Nobody else sits in all five at once.
| In-house bilingual receptionist | Generic answering service | DIY voice AI | VoxCross | |
|---|---|---|---|---|
| Native Spanish & dialects | Limited | Limited | ||
| Immigration-trained intake | Limited | |||
| 24/7 / 365 coverage | Per-minute | |||
| Unlimited concurrent calls | Capped | |||
| CRM intake sync | Limited | Limited | ||
| Flat, predictable price | Limited |
A solo Houston firm, modeled over 90 days
Same 80 calls a week, plus the 47 they'd been missing nights and weekends. Of those, 18 booked, 9 retained at an average $4,200. The math is below.
+47
after-hours calls recovered per month
9
new retainers from calls previously missed
$37,800
in added monthly revenue recovered
25x
return on the monthly investment
Built for firms like yours
The first weekend it was live, it booked two consultations we would have lost to voicemail. One became a $5,000 removal-defense retainer.
Solo immigration attorney Houston, TX My clients are Cuban, Mexican, and Salvadoran. The Spanish actually sounds right to all of them, and that was the thing I was most worried about.
Managing partner, 3-attorney firm Miami, FL We stopped paying for an after-hours answering service that just took messages. This books the consult and the intake is already in Clio when I wake up.
Immigration attorney Los Angeles, CA Everything included.
Nothing held back.
Attorneys who qualify get a fully built, fully managed bilingual AI operation, not software, not a chatbot, not a tool to learn. We build it. We run it. You close cases.
Bilingual AI Operations
Custom-built for your firm.
Managed by us, forever.
- Bilingual AI voice agent: English plus every major Spanish dialect, 24/7
- Custom-trained on your case types, intake script, and tone
- Direct integration with your case management system
- Dedicated phone number + call forwarding, fully configured
- Five case-type qualification flows + ICE emergency tier
- Full transcripts, summaries, and CRM logging on every call
- Bilingual intake script, written with you
Everything attorneys ask before they say yes
Is this compliant with state bar rules?
Yes. Sofia does intake, not legal advice. It asks the same questions your front desk or paralegal would ask. ABA Model Rule 5.5 prohibits the unauthorized practice of law, and the agent never gives advice, quotes fees, or predicts outcomes. It identifies itself as an AI assistant at the start of every call (required in California), and we update disclosures as state bars publish guidance. Our handling aligns with ABA Formal Opinion 512.
Will my Hispanic clients actually trust an AI?
A scared caller at 11pm whose relative was just detained does not want voicemail. They want someone to answer. Sofia speaks their dialect, responds instantly, and books the consult on the spot. Callers who insist on a human are flagged and routed to your team.
Can it really handle different Spanish dialects?
Yes. Mexican, Caribbean (Cuban, Dominican, Puerto Rican), Central American (Salvadoran, Guatemalan, Honduran) and Andean. Sofia detects the dialect within the first few seconds and adapts vocabulary, and handles code-switching when a caller swaps between Spanish and English mid-sentence. We can also lock it to one dialect if your clientele is concentrated.
Does it integrate with my case management system?
Yes. Clio, MyCase, Docketwise, eImmigration, LawPay, and more. Every call generates a structured intake record with case type, language, urgency, attorney assignment, and a full transcript that flows straight into your CRM. No double entry.
Do I need to port my phone number?
No. We use call forwarding, so your existing number forwards to Sofia when calls go unanswered, after hours, or on overflow. Porting is optional. We test the forward with you before anything goes live.
How fast can we go live?
Your AI receptionist is answering calls within 24 hours of signature. From the first day, no caller hits voicemail. We keep fine-tuning the intake script and integrations with you over the following days, but the phone is covered from day one. Most firms see their first recovered consultation within the first week of being live.
What happens with an ICE detention emergency?
That is the call we are built for. When keywords like “ICE,” “detained,” or “deportation” fire, Sofia switches to an emergency tier. It skips standard intake, captures the detainee’s location and A-number, reassures the caller in their dialect, and pages your cell in under 90 seconds.
How is client call data handled and secured?
On U.S.-based infrastructure, encrypted at rest and in transit with AES-256. Your call data is yours: deleted on request, never used to train models without your written consent. We sign a confidentiality addendum that extends attorney-client privilege protections to our handling.
What happens if the system goes down?
We hold a guaranteed 99% monthly uptime SLA with automatic service credits if we ever fall short, plus failover infrastructure on a separate cloud region. If everything fails, your existing number simply reverts to your current line, so you are never worse off than today.
Why no refund?
Because the value is delivered immediately. We build a custom system for your firm, your case types, and your callers, and your AI receptionist is answering calls within 24 hours. The setup fee funds that build, your dedicated phone number, the bilingual training, and the integrations with your CRM. By the time you go live, you have a fully operational AI intake team. That work does not undo itself. We stay accountable through a guaranteed 99% uptime SLA and remain your managed operations partner month to month.
Still have a question only a conversation can answer?
Book a 30-min Call
Stop losing $15–40K a month
to voicemail.
Thirty minutes. We'll look at your call volume, map the recoverable revenue, and let you hear Sofia live. You decide. No script, no pressure, just the math and the real thing.
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