Identity-verified updates, 24/7
Clients verify with details on file and a PIN, then hear the update the attorney approved for their case stage.
Engine 03 · Client Care
Your paralegals stop answering “any news on my case?”
Clients call a status line, verify who they are, and hear the exact update the attorney approved, in their language, at any hour. Missing documents are chased, checked and filed without anyone picking up the phone.
Why the phone never stops
Clients don’t call because they’re difficult. They call because nobody told them.
Immigration cases take months or years, and for your clients the stakes are their family, their job and their future in the country. Silence feels like something went wrong, so they call. Then they call again next week.
Every one of those calls pulls a paralegal off a filing to say “it’s still pending.” The fix isn’t a better phone script. It’s telling clients what’s happening before they have to ask, and giving them a way to check that doesn’t require a person.
Read our guide to reducing status calls for the full system, whether or not you use VoxCross.
What’s included
Updates, documents and reminders, handled.
Updates before they ask
When a case moves to a new stage in your software, the client gets the matching approved message in their language.
The chase, automated
Reminders for what’s missing, photo upload, a readability and document-type check, filed to the matter.
Calls for clients who don’t read texts
Some clients never open a message. They get a short call that tells them the same thing, in Spanish or English.
Reminders with a checklist
Biometrics, interviews and consults: the date, the address and exactly what to bring.
Every conversation on record
Transcribed, translated to English and attached to the case, so the attorney can see what the client was told.
Control
The attorney decides what clients hear.
Nothing goes to a client that the firm hasn’t approved. After the first approval, it runs on its own.
- No case information before the caller’s identity is verified
- No legal advice, predictions or explanations of what a notice “means”
- No text messages to anyone who hasn’t agreed to receive them
- No update wording the attorney hasn’t approved
FAQ
Questions attorneys ask us
How does the client status line work?
A client calls the line, verifies their identity with details on file and a PIN, and hears the current update the attorney approved for their case, in English or Spanish. If they have a question that needs the attorney, it takes a message or books a call.
Who writes the status updates?
Your team does, once. We set up approved wording for each stage of each case type; when a case moves to a new stage in your case software, the client hears the matching update. The attorney approves every template before it is used.
Can it give clients advice about their case?
No. It only reads what the firm has approved for that case. Anything beyond that, like what a notice means for them or what to do next, is routed to the attorney.
How does the document chase work?
Each case gets a list of the documents still missing. The client receives reminders in their language and sends photos or files back. VoxCross checks that each one is readable and of the right type, files it to the matter and tells the paralegal when the packet is complete.
What about clients who don’t read text messages?
They can get updates and reminders as a short voice call instead, in their language. Texts are only sent to people who have agreed to receive them.
Book a demo
Thirty minutes. You call the line yourself.
On the demo we set the system up with your firm’s name, you call it from your own phone, and you watch the summary, the calendar entry and the prep brief arrive. If it isn’t obviously useful in the first five minutes, we hang up.
- Live line configured with your firm’s name before the call
- We check your case software and calendar on the call
- No pitch deck. You see the system work.
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